Helping a local acupuncture clinic digitize 500+ paper records to save costs in the midst of the COVID-19 pandemic.
🚧 WORK IN PROGRESS 🚧 - Please check again later for the complete case study!
Timeline:
November 2020 - January 2021 (3 months); Revisited: January 2025 - March 2025 (3 months)
Team:
1 UX Designer / Developer (me), 1 Clinic Owner / Acupuncturist
Tools:
Figma, Excel, React
0->1 Design & Development Project. Delivered a prototype in Figma and delivered the coded software to my client
500+ Paper Records Digitized. Helped migrate 500+ paper-based patient database to the new EMR
Following the onset of the COVID-19 🦠 pandemic, a lot of small businesses took a financial blow and were not able to afford rent due to the lack of in-person customers. Joy's Acupuncture & Massage Clinic was an example of one of these clinics that was about to be evicted from the shopping mall they were located in. Due to this issue, they were in need of a way to digitize their paper-based patient database.
"All of my patient records are currently on paper … my business may be evicted out of this mall and I need a way to transfer these records easily."
As part of a school project, I was tasked with creating a relational database software and to make it more fun, I cold-called various clinics to create an app for a real client. I came across Joy's Acupuncture & Massage Clinic and had the privilege to offer a helping hand. I offered my services as a designer and a developer to create a software that could digitally house the patient records so that my client wasn't physically bound to a location.
Joy's Acupuncture & Massage Clinic currently kept hundreds of patients' appointment forms in a physical paper-based filing cabinet. The filing cabinet had issues with disorganization and many patient files would get mixed with other patient's files or even lost sometimes. This was dangerous as patient data is highly confidential so we deemed a digital solution to be more appropriate and secure.
The solution I proposed for the clinic was to have a localized electronic medical record (EMR) that resembled the information architecture and structure of the current appointment flows and patient forms.
2025
William Lee